An information processing apparatus issuing qualification information that is used by a terminal apparatus in using a service includes an authenticating unit configured to receive an authentication request, which includes organization information, domain information, and account information in an on-premises environment, from the terminal apparatus, and search for a user belonging to an organization identified by the organization information from user administration information based on the account information in the on-premises environment in response to a correspondence between the organization information and the domain information inside organization administration information, which causes the organization information and the domain information to correspond; and a qualification information issuing unit configured to issue the qualification information to the searched user.