An information processing method and a user equipment, wherein the method includes receiving an information processing request message, when the information processing request message is not processed within a predetermined time, collecting at least two types of environment state information, generating prompt information according to the at least two types of the collected environment state information. Therefore, a user can perceive in time the information processing request message that has been received but not processed by the user equipment in time, and thus effectively increasing the usability of the user equipment.