An automated end-to-end analysis of customer service requests is disclosed. A core dump is received, wherein the core dump corresponds to a customer service request regarding a crash of a computer system. A processor automatically analyzes the core dump to determine if a pcpu lockup of the computer system is due to a software issue. Provided the pcpu lockup of the computer system is due to the software issue, the processor determines which thread is a culprit thread responsible for the pcpu lockup of the computer system.