- Patent Title: System and method for generating metadata for a recorded session
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Application No.: US13899580Application Date: 2013-05-22
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Publication No.: US10334101B2Publication Date: 2019-06-25
- Inventor: Tal Gluck , Tal Zur , Efim Kolodizner
- Applicant: NICE Ltd.
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD.
- Current Assignee: NICE LTD.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: G06F16/00
- IPC: G06F16/00 ; H04M3/42 ; G06F16/68 ; H04M3/523

Abstract:
System and method for completing metadata for a recorded session. A recorder may initiate a recording of a session to produce a recorded session. The recorder may mark the recorded session as an incomplete or bad session. The session may be inserted into a bad sessions list. The bad sessions list may be examined and metadata related to sessions included therein may be used to update an operational database. Other embodiments are described and claimed.
Public/Granted literature
- US20140351256A1 SYSTEM AND METHOD FOR GENERATING METADATA FOR A RECORDED SESSION Public/Granted day:2014-11-27
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