Invention Grant
- Patent Title: Skill-based secure dynamic contact center agent access
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Application No.: US14935320Application Date: 2015-11-06
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Publication No.: US10341318B2Publication Date: 2019-07-02
- Inventor: Roger Lapuh , Andrew John Rufener , William H. Jolicoeur
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Main IPC: H04L29/06
- IPC: H04L29/06 ; H04L29/12 ; H04W12/08
Abstract:
Methods, systems and computer readable media for providing skill-based, secure and dynamic contact center agent network access are described.
Public/Granted literature
- US20160134611A1 SKILL-BASED SECURE DYNAMIC CONTACT CENTER AGENT ACCESS Public/Granted day:2016-05-12
Information query
