Invention Grant
- Patent Title: Conversation structure analysis
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Application No.: US14301901Application Date: 2014-06-11
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Publication No.: US10354654B2Publication Date: 2019-07-16
- Inventor: Keith Ponting , Rein Sikveland , David Zeitlyn
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G10L17/00
- IPC: G10L17/00 ; G10L25/03 ; G10L25/48

Abstract:
Embodiments disclosed herein provide systems, methods, and computer readable media for analyzing a conversation between a plurality of participants. In a particular embodiment, a method provides determining a first speaker from the plurality of participants and determining a second speaker from the plurality of participants. The method further provides determining a first plurality of turns comprising portions of the conversation when the first speaker is speaking and determining a second plurality of turns comprising portions of the conversation when the second speaker is speaking The method also provides determining per-turn statistics for turns of the first and second pluralities of turns and identifying phases of the conversation based on the per-turn statistics.
Public/Granted literature
- US20150364130A1 CONVERSATION STRUCTURE ANALYSIS Public/Granted day:2015-12-17
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