Invention Grant
- Patent Title: System and method for managing communication interrupts in an enterprise
-
Application No.: US14599647Application Date: 2015-01-19
-
Publication No.: US10356242B2Publication Date: 2019-07-16
- Inventor: Thomas J. Moran , Ronan Fox , Neil O'Connor , Paul D'Arcy , Liam Loftus
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/22 ; H04M3/428

Abstract:
A computing system for managing one or more communication interrupts during a communication session associated with a resource in an enterprise is disclosed. The computing system includes a monitoring module for monitoring one or more parameters of the communication session. The system further includes a database for storing the one or more monitored parameters. The system further includes a determination module for determining at least one participation score for the resource based on the one or more stored parameters. The system further includes a control module for controlling the one or more communication interrupts based on the at least one determined participation score.
Public/Granted literature
- US20160212264A1 SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTERPRISE Public/Granted day:2016-07-21
Information query