- 专利标题： Method and system for increasing internet traffic to a question and answer customer support system
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申请号： US14878709申请日： 2015-10-08
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公开(公告)号： US10394804B1公开(公告)日： 2019-08-27
- 发明人: Igor A. Podgorny , Matthew Cannon , Warren Bartolome , Nolan Richard Patterson , Bradly Stanton Feeley
- 申请人： Intuit Inc.
- 申请人地址： US CA Mountain View
- 专利权人： Intuit Inc.
- 当前专利权人： Intuit Inc.
- 当前专利权人地址： US CA Mountain View
- 代理机构： Hawley Troxell Ennis & Hawley LLP
- 代理商 Philip McKay
- 主分类号： G06F16/245
- IPC分类号： G06F16/245 ; G06Q30/00 ; G06F16/9535 ; G06F16/2457 ; G06F16/958 ; G06Q10/10
摘要：
A method and system increases Internet traffic to a question and answer customer support system, according to one embodiment. The method and system receive a question, and determine a search engine popularity or searchability of the question, according to one embodiment. If the search engine popularity or searchability of the question is less than a threshold, the question is provided to customer support personnel for reformation, according to one embodiment. The question and answer customer support personnel provide question reformation suggests to the customer support personnel, according to one embodiment.
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