The present invention discloses a method for measuring user quality of experience QoE, where the method includes the following steps: receiving event information sent by a receiving end, where the event information includes condition information for determining a cause for shortage of valid media data in a buffer of the receiving end; determining, according to the condition information, whether the shortage of the valid media data in the buffer of the receiving end is caused by a service system or caused by a user's action; and measuring QoE decrease degrees according to different causes for the shortage of the valid media data in the buffer, respectively. In the method for measuring QoE according to embodiments of the present invention, shortage of valid media data in a buffer of a receiving end caused by a service system problem and shortage of valid media data in the buffer of the receiving end caused by a user's action are distinguished, and QoE decrease degrees are measured according to different causes for the shortage of the valid media data in the buffer, respectively, so that QoE is measured more accurately and more objectively, and network resources can be used properly.