Dynamic conversation management based on message context
Abstract:
According to an embodiment of the present invention, a system dynamically processes an incoming message. Initially, a system receives a message including a plurality of different contexts. In response to receiving the message, a processor in the system partitions the message into a plurality of sections each associated with a corresponding context, wherein each context includes an inquiry to receive a reply. The processor further generates one or more replies for a corresponding context and generates a response to the message including the sections and the one or more replies, wherein each reply is inserted into a section in the response associated with the corresponding context. Embodiments of the present invention further include a method and computer program product for dynamically processing messages in substantially the same manner described above.
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