Invention Grant
- Patent Title: Dynamic conversation management based on message context
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Application No.: US15632801Application Date: 2017-06-26
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Publication No.: US10425364B2Publication Date: 2019-09-24
- Inventor: Paul R. Bastide , Sathyanarayanan Srinivasan
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Edell, Shapiro & Finnan, LLC
- Agent L. Jeffrey Kelly
- Main IPC: G06F17/27
- IPC: G06F17/27 ; G06F17/28 ; H04L12/58

Abstract:
According to an embodiment of the present invention, a system dynamically processes an incoming message. Initially, a system receives a message including a plurality of different contexts. In response to receiving the message, a processor in the system partitions the message into a plurality of sections each associated with a corresponding context, wherein each context includes an inquiry to receive a reply. The processor further generates one or more replies for a corresponding context and generates a response to the message including the sections and the one or more replies, wherein each reply is inserted into a section in the response associated with the corresponding context. Embodiments of the present invention further include a method and computer program product for dynamically processing messages in substantially the same manner described above.
Public/Granted literature
- US20180375803A1 DYNAMIC CONVERSATION MANAGEMENT BASED ON MESSAGE CONTEXT Public/Granted day:2018-12-27
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