Invention Grant
- Patent Title: Classification of transcripts by sentiment
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Application No.: US15428599Application Date: 2017-02-09
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Publication No.: US10432789B2Publication Date: 2019-10-01
- Inventor: Yaron Winter , Saar Carmi
- Applicant: Verint Systems Ltd.
- Applicant Address: IL Herzilya Pituach
- Assignee: VERINT SYSTEMS LTD.
- Current Assignee: VERINT SYSTEMS LTD.
- Current Assignee Address: IL Herzilya Pituach
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: G10L15/18
- IPC: G10L15/18 ; G10L15/197 ; G10L15/02 ; G10L25/63 ; G06F17/21 ; G10L15/06 ; H04M3/51 ; G06F17/27

Abstract:
A system and method for distinguishing the sentiment of utterances in a dialog is disclosed. The system utilizes a lexicon that is expanded from a seed using unsupervised machine learning. What results is a sentiment classifier that may be optimized for a variety of environments (e.g., conversation, chat, email, etc.), each of which may communicate sentiment differently.
Public/Granted literature
- US20180226071A1 Classification of Transcripts by Sentiment Public/Granted day:2018-08-09
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