A method includes receiving metrics associated with traffic that complies with a grade of service (GOS) associated with a customer premises equipment (CPE) device, where the metrics identify a group of cells via which the traffic is received by the CPE device. The method also includes retrieving information associated with traffic conditions within a group of base stations; initiating a load balancing operation when traffic conditions within a base station indicate that a particular cell, associated with the base station, is congested; and sending, to a set of base stations that send traffic to the CPE device, a notification, where the notification causes traffic, not destined for the CPE device, to be rerouted to another base station, which enables the base station to send traffic, that complies with the GOS, to the CPE device, or causes the CPE device to receive traffic, that complies with the GOS, from a further based station.