Invention Grant
- Patent Title: Temporary access of a user profile
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Application No.: US14943635Application Date: 2015-11-17
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Publication No.: US10462151B2Publication Date: 2019-10-29
- Inventor: Tony McCormack , John H. Yoakum , David Skiba
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Main IPC: H04L29/06
- IPC: H04L29/06 ; G06Q50/00

Abstract:
A user profile is temporarily accessed by an accessor. A method performed by the accessor of a contact center includes receiving access data. The access data includes a user identifier for a user, an identifier identifying a third party having profile data of the user, and a user-predefined condition which must be satisfied for the profile data to be temporarily accessible by the contact center. The method includes transmitting a request to the third party to temporarily access the profile data during a time period when the condition is satisfied, the request including the user identifier. The method includes temporarily accessing the user profile when the request is granted.
Public/Granted literature
- US20170142128A1 TEMPORARY ACCESS OF A USER PROFILE Public/Granted day:2017-05-18
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