Invention Grant
- Patent Title: System and method of providing automated customer service with augmented reality and social media integration
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Application No.: US15695443Application Date: 2017-09-05
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Publication No.: US10509534B2Publication Date: 2019-12-17
- Inventor: Nigel Bradley , Bhumit Patel , Eric Zavesky , James Pratt , Timothy Innes
- Applicant: AT&T Intellectual Property I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Guntin & Gust, PLC
- Agent Robert Gingher
- Main IPC: G06F3/048
- IPC: G06F3/048 ; G06F3/0481 ; G06T19/00 ; G06T11/60 ; G06F3/16 ; G06F3/01 ; G06Q10/00 ; G06Q30/00 ; G06Q50/00

Abstract:
Aspects of the subject disclosure may include, for example, a device, comprising: a display; a sensor for detecting three dimensional objects; a processing system including a processor coupled to the display and sensor; and a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations, the operations comprising: identifying a three dimensional object proximal to a user of the device; tracking and storing a position of the three dimensional object; creating an augmented reality (AR) presentation for the user, wherein the AR presentation includes an image of the three dimensional object and an enhancement of the three dimensional object; and displaying the AR presentation to the user. Other embodiments are disclosed.
Public/Granted literature
Information query