- 专利标题: Leveraging an artificial intelligence engine to generate customer-specific user experiences based on real-time analysis of customer responses to recommendations
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申请号: US15288565申请日: 2016-10-07
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公开(公告)号: US10510088B2公开(公告)日: 2019-12-17
- 发明人: Alicia C. Jones-McFadden , Matthew Hsieh , Scott R. Enscoe , Raghav Anand , Michael Anderson , Elizabeth Ann Miller , Daniel Shilov , Alicia Anli Salvino
- 申请人: Bank of America Corporation
- 申请人地址: US NC Charlotte
- 专利权人: Bank of America Corporation
- 当前专利权人: Bank of America Corporation
- 当前专利权人地址: US NC Charlotte
- 代理机构: Moore & Van Allen PLLC
- 代理商 Michael A. Springs; James C. Edwards
- 主分类号: G06Q30/02
- IPC分类号: G06Q30/02 ; G06N20/00
摘要:
Embodiments leverage an artificial intelligence engine to generate customer-specific user experiences based on real-time analysis of customer responses to recommend and/or experienced features. Some embodiments access a profile of an end user comprising at least one first characteristic associated with the end user and extract end user information from a database of an entity server; identify a first trend related to resource utilization and/or management implemented by the end user based on the extracted end user information; determine an opportunity based on the identified first trend; in response to determining the opportunity, transmit control signals configured to cause the graphical user interface of the device of the end user to display graphically at least one recommendation based on the determined opportunity to the end user; and receive an input selecting or declining at least one recommendation. These inputs may correlate to a modified interface experience.
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