A system for assessing a property damage claim uses an imaging device to capture images of a property that has reportedly been damaged by an incident. The system receives a property damage incident type, along with image processing criteria for processing images that are associated with the incident type. The system automatically processes the images according to the image processing criteria to identify one or more characteristics in the images and, based on the identified characteristics, determines whether certain claim processing criteria are satisfied. The claim processing criteria may help the system determine whether the property actually was damaged by the reported incident. The system will generate a command to process the property damage claim only if the system determines that one or more images show that the claim processing criteria are satisfied.