发明授权
- 专利标题: System and method for recording and monitoring communications using a media server
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申请号: US15215069申请日: 2016-07-20
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公开(公告)号: US10516716B2公开(公告)日: 2019-12-24
- 发明人: Felix Immanuel Wyss , Michael D. Snyder , Kevin O'Connor
- 申请人: Interactive Intelligence Group, Inc.
- 主分类号: H04L29/06
- IPC分类号: H04L29/06 ; H04M3/22 ; H04M3/42 ; H04M3/51 ; H04L12/26
摘要:
A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.
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