Invention Grant
- Patent Title: Capturing information regarding an interaction to a database
-
Application No.: US16382525Application Date: 2019-04-12
-
Publication No.: US10559042B2Publication Date: 2020-02-11
- Inventor: Venk Chandran , Irwin Liu , Ashwin Kashyap , Jung Yeon Yoon
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Weaver Austin Villeneuve & Sampson LLP
- Main IPC: G06F3/048
- IPC: G06F3/048 ; G06Q50/00

Abstract:
Disclosed are methods, apparatus, systems, and computer readable storage media for capturing information regarding an interaction to a database. A client device receives an indication of an interaction with the client device that satisfies a user-defined trigger. A user interface is provided to the client device having input controls capable of receiving one or more information items. The one or more information items include values for a first data field regarding a user-selected expression and a second data field regarding at least one entity associated with the interaction. The one or more information items may generate a custom object that is stored in a database of the on-demand database service. A profile object for the at least one entity may be generated based on an aggregation of the stored one or more items with attributes of the at least one entity.
Public/Granted literature
- US20190236723A1 CAPTURING INFORMATION REGARDING AN INTERACTION TO A DATABASE Public/Granted day:2019-08-01
Information query