Invention Grant
- Patent Title: Systems and methods for providing integrated computerized personal assistant services in telephony communications
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Application No.: US15245637Application Date: 2016-08-24
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Publication No.: US10567579B2Publication Date: 2020-02-18
- Inventor: Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
- Applicant: VONAGE BUSINESS INC.
- Applicant Address: US GA Atlanta
- Assignee: Vonage Business Inc.
- Current Assignee: Vonage Business Inc.
- Current Assignee Address: US GA Atlanta
- Agency: Moser Taboada
- Agent Joseph Pagnotta
- Main IPC: H04M3/493
- IPC: H04M3/493

Abstract:
Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.
Public/Granted literature
Information query