- 专利标题: Resource sharing in a peer-to-peer network of contact center nodes
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申请号: US15714869申请日: 2017-09-25
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公开(公告)号: US10567587B2公开(公告)日: 2020-02-18
- 发明人: Paul Segre , Gordon Bell , Brian Bischoff , Donald Huovinen , Herbert Willi Artur Ristock
- 申请人: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- 主分类号: G06F15/173
- IPC分类号: G06F15/173 ; H04M3/523 ; H04L29/08
摘要:
A system and method for local survivability in a distributed contact center environment has a first processor in a first contact center node receiving a first request for interaction. The first processor transmits a first message to a second contact center node in response to the request for interaction. The first message is configured to invoke a first resource associated with the second contact center node for handling the interaction via the first resource. The first processor monitors connection with the second contact center node. The first processor receives a second request for interaction, and further determines lack of connection with the second contact center node. In response to determining lack of connection with the second contact center node, the first processor refrains from transmitting a second message to the second contact center node. According to one embodiment, the second message is for invoking a second resource associated with the second contact center node for handling the interaction via the second resource.
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