Embodiments of the present disclosure provide a communication method, apparatus, and system. An information device provided herein may be configured to keep a call record corresponding to the call request, and obtain calling side information (including a number of a calling terminal) from the call record when receiving a first query request sent by a second terminal. The information device may also be configured to send the calling side information to the second terminal. The second terminal may be configured to send the first query request after receiving the call request, and display the calling side information. Thus, when the calling terminal calls a called terminal using the enterprise switchboard, the called terminal can obtain the number of the calling terminal corresponding to the current call and display the number of the calling terminal, that identifies a real calling user based on the number.