A gateway, computer program product and a method for accessing an IPA agent, the method may include (a) receiving, by the gateway and over a wired communication link, a request to initiate a phone call; (b) determining, by the gateway, whether to direct the phone call to the IPA agent or to another agent that differs from the IPA agent; (c) directing the phone call to the IPA agent when determining to direct the phone call to the IPA agent; and (d) directing the phone call to the other agent when determining to direct the phone call to the other agent.