- 专利标题： Systems and methods for providing contextual recommendations
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申请号： US16298351申请日： 2019-03-11
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公开(公告)号： US10659909B1公开(公告)日： 2020-05-19
- 发明人: Gail Elizabeth Stuart , Andrew J. Garner, IV , Daniel S. Sumner , Prasanna Kumar Ammiraju , Dibyendu Chatterjee , Kshitindra Kumar Jain , Rameshchandra Bhaskar Ketharaju , Dinakar Channakal Krishnappa , Ravindar Rao Perala , Dinesh Sangtani , Mohan Gopal Kanala , Prashanth Kumar Merugu
- 申请人： Wells Fargo Bank, N.A.
- 申请人地址： US CA San Francisco
- 专利权人： Wells Fargo Bank, N.A.
- 当前专利权人： Wells Fargo Bank, N.A.
- 当前专利权人地址： US CA San Francisco
- 代理机构： Schwegman Lundberg & Woessner, P.A.
- 主分类号： H04W4/02
- IPC分类号： H04W4/02 ; H04M3/523 ; G06Q20/32
摘要：
A method may include receiving, from a customer device, contextual location information about a customer and an interaction type, determining a location-based recommendation and an urgency level for the customer using the contextual location information, generating a routing protocol for communication with the customer based on the interaction type and the urgency level, and providing a communication to the customer according to the routing protocol, the communication including the location-based recommendation.
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