A method, a device, and a non-transitory storage medium for estimating voice call quality include performing automatic speech recognition, for each of a plurality of voice calls, to generate recognized text for both an originating device acoustic signal and a receiving device acoustic signal. The recognized text for both the originating device acoustic signal and the receiving device acoustic signal are compared to the reference text to identified recognition errors and a voice call quality score for each of the originating device acoustic signal and the receiving device acoustic signal are determined. A correlation between the network conditions and the voice call quality scores is then determined.