Invention Grant
- Patent Title: System and method for automated call distribution
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Application No.: US15687811Application Date: 2017-08-28
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Publication No.: US10694039B2Publication Date: 2020-06-23
- Inventor: Joseph Charlson
- Applicant: Joseph Charlson
- Agency: The Webb Law Firm
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/42 ; H04M3/51 ; H04M3/22

Abstract:
A computer-implemented method for automating calls from a call center to a lead comprises determining, with at least one processor, a number of contact attempts based at least partially on at least one rule, determining, with at least one processor, a cadence of the number of contact attempts based at least partially on a predictive model, initiating a plurality of contact attempts based at least partially on the cadence, and ending the plurality of contact attempts in response to at least one of the following: the number of contact attempts has been met, a contact attempt is successful, the lead opted out, the lead scheduled a future contact attempt, or any combination thereof. A system and computer program product are also provided.
Public/Granted literature
- US20180013891A1 System and Method for Automated Call Distribution Public/Granted day:2018-01-11
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