A web server may receive, from a controlling device, an internet based call that includes a video feed of a surveillance premises in response to a detected triggering event. The web server may also receive an identifier for a user account associated with the surveillance premises. The web server may determine a user preference for alerts based on the identifier for the user account, and send an alert notification that includes an Internet based link to the video feed based on the determined user preference for alerts. The web server may provide a web page that includes the video feed to at least one device associated with the user account. The web server may deliver the call directly to at least one device associated with the user account.