A method and apparatus for determining and remedying audio quality issues in a voice communication. One example electronic computing device includes an electronic processor configured to receive, via a communication interface, a voice communication including a request from a communication device. The electronic processor is also configured to perform an analysis of the voice communication. The analysis includes disambiguating the voice communication. The electronic processor is also configured to store a profile of the voice communication associated with a state of the communication device in a history of profiles, when disambiguating the voice communication is successful. When disambiguating the voice communication fails, the electronic processor determines whether the voice communication is associated with a profile in the history of profiles. When the voice communication is not associated with a profile, a command is transmitted to the communication device to modify a transmission transport mechanism and retransmit the request.