Invention Grant
- Patent Title: Systems and methods for providing integrated computerized personal assistant services in telephony communications
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Application No.: US16745489Application Date: 2020-01-17
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Publication No.: US10827065B2Publication Date: 2020-11-03
- Inventor: Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
- Applicant: VONAGE BUSINESS INC.
- Applicant Address: US GA Atlanta
- Assignee: Vonage Business Inc.
- Current Assignee: Vonage Business Inc.
- Current Assignee Address: US GA Atlanta
- Agency: Moser Taboada
- Agent Joseph Pagnotta
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04M3/527

Abstract:
Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.
Public/Granted literature
Information query