A conversation processing method and apparatus based on artificial intelligence, a device and a computer-readable storage medium. The disclosure embodiments, enable the user feedback information provided by conversation service conducted by the user to model conversation understanding system, then according to the user feedback information, perform adjustment processing for a service state of the model conversation understanding system, to obtain an adjustment state of the model conversation understanding system so that it is possible to execute the conversation service with the model conversation understanding system, based on the adjustment state. Since a fault-tolerant and fault-correcting mechanism is provided, it is possible to adjust the understanding capability of the model conversation understanding system in real time and thereby effectively improve the reliability of conversation by collecting the user's user feedback information, and then adjusting the service state of the model conversation understanding system in time based on the user feedback information.