Invention Grant
- Patent Title: System and method for generating an interaction request
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Application No.: US16207978Application Date: 2018-12-03
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Publication No.: US10977617B2Publication Date: 2021-04-13
- Inventor: Dean C. N. Tseretopoulos , Gregory Richard Harper , Sarabjit Singh Walia , Dino Paul D'Agostino , John Jong-Suk Lee , Paul Mon-Wah Chan , Rakesh Thomas Jethwa , Tae Gyun Moon
- Applicant: The Toronto-Dominion Bank
- Applicant Address: CA Toronto
- Assignee: The Toronto-Dominion Bank
- Current Assignee: The Toronto-Dominion Bank
- Current Assignee Address: CA Toronto
- Agency: CPST Intellectual Property Inc.
- Agent Brett J. Slaney
- Main IPC: G06F15/173
- IPC: G06F15/173 ; G06Q10/10 ; G06F9/445 ; G06F21/41 ; H04L29/06 ; H04L29/08 ; G06F3/038 ; G06F21/31 ; G06F9/48 ; G06F8/20 ; G06F8/38

Abstract:
A method and system are provided for processing context data for interaction sessions for providing a subset of the context data for a first interaction session. The method includes detecting the first interaction session between a request initiator and a request service provider, and obtaining context data of a plurality of other interaction sessions. The context data is related to activity of the request initiator. The method also includes selecting the subset of the context data based on at least one of relevance, similarities and differences to at least one of the first interaction session and type of interaction channel. The subset of the context data is then provided for the first interaction session.
Public/Granted literature
- US20190102739A1 System and Method for Generating an Interaction Request Public/Granted day:2019-04-04
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