- 专利标题: System and method for workflow error handling
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申请号: US16417360申请日: 2019-05-20
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公开(公告)号: US11048574B2公开(公告)日: 2021-06-29
- 发明人: Prabodh Saha , Venkata Satya Sai Rama Murthy Manda , Manojkumar Shende
- 申请人: ServiceNow, Inc.
- 申请人地址: US CA Santa Clara
- 专利权人: ServiceNow, Inc.
- 当前专利权人: ServiceNow, Inc.
- 当前专利权人地址: US CA Santa Clara
- 代理机构: Fletcher Yoder PC
- 主分类号: G06F11/07
- IPC分类号: G06F11/07
摘要:
A system can include a processor configured to generate a query for a workflow results table, the query including query criteria to include records not having an associated child in the workflow results table and having a value indicating an unsuccessful status. The processor can be further configured to execute the query against the workflow results table to identify at least one activity record having a value indicating an unsuccessful status for the execution of at least one respective workflow activity. The processor can be further configured to generate a graph of workflow activity records between the at least one activity record and a root workflow activity record using context information associated with the workflow activity records. The processor can be further configured to determine an automated remedial action based on the graph of workflow activity records and to execute the remedial action.
公开/授权文献
- US20190340049A1 SYSTEM AND METHOD FOR WORKFLOW ERROR HANDLING 公开/授权日:2019-11-07
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