Invention Grant
- Patent Title: Intent classification system
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Application No.: US16138514Application Date: 2018-09-21
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Publication No.: US11061954B2Publication Date: 2021-07-13
- Inventor: Zachary Alexander , Naren M. Chittar , Alampallam R. Ramachandran , Anuprit Kale , Tiffany Deiandra McKenzie , Sitaram Asur , Jacob Nathaniel Huffman
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Holland & Hart LLP
- Main IPC: G06F16/35
- IPC: G06F16/35 ; G06F16/61 ; G06F16/33

Abstract:
A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.
Public/Granted literature
- US20200097563A1 INTENT CLASSIFICATION SYSTEM Public/Granted day:2020-03-26
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