A first device may receive an error log relating to an error associated with accessing content that is associated with a toll-free data campaign. The error log may include information identifying the error. The first device may determine a cause of the error based on the error log. The first device may determine an updated status of the content or the toll-free data campaign. The first device may generate an error explanation based on the cause of the error and the updated status. The error explanation may identify the cause of the error or the updated status. The first device may cause the error explanation to be provided to a second device that is associated with the error log.