A communication system includes an operator-side edge terminal connected to an operator terminal, wherein the operator-side edge terminal includes an I/O device configured for performing input and output of data to and from the operator terminal, a communication device for communicating with the kiosk terminal or a user-side edge terminal connected to the kiosk terminal via a network, and a controller, and wherein the controller is configured to perform a connection control for connection to the kiosk terminal or the user-side edge terminal and to perform a video transmission control of real-time transmission of a frontal video of the operator and a video of hands of the operator, both videos being shot by the operator terminal, and a frontal video of the user and a video of hands of the user, both videos being shot by the kiosk terminal.