- 专利标题: System and method for providing more appropriate question/answer responses based upon profiles
-
申请号: US16509036申请日: 2019-07-11
-
公开(公告)号: US11102276B2公开(公告)日: 2021-08-24
- 发明人: Donna K. Byron , Ashok Kumar , Mary D. Swift , Michael D. Whitley
- 申请人: International Business Machines Corporation
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理商 Gavin Giraud
- 主分类号: G06F15/16
- IPC分类号: G06F15/16 ; H04L29/08 ; G06Q50/00 ; G06Q10/10 ; G06F16/34
摘要:
A method, computer program product, and computer system for receiving, by a computing device, a question from a user. A first answer provided by a first subject matter expert is identified. A second answer provided by a second subject matter expert is identified. It is determined that a profile of the user matches a first profile of the first subject matter expert more than a second profile of the second subject matter expert. The first answer provided by the first subject matter expert is sent to the user with a preference over the second answer provided by the second subject matter expert based upon, at least in part, determining that the profile of the user matches the first profile of the first subject matter expert more than the second profile of the second subject matter expert.
公开/授权文献
信息查询