- Patent Title: Optimizing interaction results using AI-guided manipulated video
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Application No.: US16535169Application Date: 2019-08-08
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Publication No.: US11182595B2Publication Date: 2021-11-23
- Inventor: Valentine C. Matula , Pushkar Yashavant Deole , Sandesh Chopdekar , Sadashiv Vamanrao Deshmukh
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: G06K9/00
- IPC: G06K9/00 ; G06T19/00

Abstract:
Real-time modification of video images of humans allows for the video to be modified so that an expression of a subject human may be changed. Customer service agents may have more successful interactions with customers if they display an appropriate facial expression, such as to provide a particular emotional state. By determining an appropriate facial expression, and any deviation from a customer service agent's current expression, a modification to the video image of the customer service agent may be determined and applied. As a result, agents may not have a facial expression that is best suited to successfully resolve a purpose of the interaction, to have the customer be presented with the best-suited facial expression.
Public/Granted literature
- US20210042508A1 OPTIMIZING INTERACTION RESULTS USING AI-GUIDED MANIPULATED VIDEO Public/Granted day:2021-02-11
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