A tag positioned on an object provides information for selecting augmented reality (AR) content that is based, at least in part, on a user profile or other user information. The tag may be utilized to transmit messages between users where AR content can be integrated into the message and presented upon scanning and processing of the tag. The AR content may also be related to user interests or real time user information, such as user location. The user may interact with the AR content to retrieve additional information, which provides an improved customer experience and improved integration into a provider ecosystem.