A first electronic device is associated with a serviceable item. The first electronic device includes a user input; an output device; and a control circuit. The first electronic device is configured to identify user interaction with the user input; generate a code unique to the user interaction with the user input; and output, via the output device and to a second electronic device associated with the user, a temporary session identifier comprising the code, the temporary session identifier useable by the second device to establish a communication session with a server. The user may communicate information about the serviceable item to the server over the communication session in an attempt to facilitate servicing of the serviceable item.