- 专利标题: Root cause analysis of logs generated by execution of a system
-
申请号: US17134060申请日: 2020-12-24
-
公开(公告)号: US11226858B1公开(公告)日: 2022-01-18
- 发明人: Siddharth Srivastava
- 申请人: salesforce.com, inc.
- 申请人地址: US CA San Francisco
- 专利权人: salesforce.com, inc.
- 当前专利权人: salesforce.com, inc.
- 当前专利权人地址: US CA San Francisco
- 代理机构: Fenwick & West LLP
- 主分类号: G06F11/00
- IPC分类号: G06F11/00 ; G06F11/07 ; G06F11/34
摘要:
A system stores logs representing events that occur in the system based on executable instructions executed by the system, for example, by processes executing within the system or by applications. The system analyzes the logs to determine the root cause of the error or event that resulted in generation of the log. The system clusters logs to determine clusters of logs. The system analyzes logs of each cluster to determine a root cause of errors resulting in logs belonging to the cluster. For any new error log that is received, the system determines the cluster to which the error log belongs and takes action based on the root cause associated with the cluster, for example, sending an alert message or performing automatic remediation.
信息查询