- Patent Title: System and method for determining the compliance of agent scripts
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Application No.: US16780340Application Date: 2020-02-03
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Publication No.: US11227584B2Publication Date: 2022-01-18
- Inventor: Jeffery Michael Iannone , Ron Wein , Omer Ziv
- Applicant: Verint Systems Ltd.
- Applicant Address: IL Herzilya Pituach
- Assignee: Verint Systems Ltd.
- Current Assignee: Verint Systems Ltd.
- Current Assignee Address: IL Herzilya Pituach
- Agency: DeWitt LLP
- Agent Christopher M. Scherer
- Main IPC: G10L15/08
- IPC: G10L15/08 ; G10L15/06 ; G10L15/26 ; G10L15/10 ; G10L15/04

Abstract:
Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.
Public/Granted literature
- US20200168209A1 SYSTEM AND METHOD FOR DETERMINING THE COMPLIANCE OF AGENT SCRIPTS Public/Granted day:2020-05-28
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