There is provided systems and method for a token management layer for automating authentication during communication channel interactions. A user may contact an organization, such as an online service or payment provider through a first communication channel. During communications with the service provider, the user may provide authentication and/or personal information to step-up the users authentication and identity verification with the service provider. The service provider may provide a token management layer that stores the provided information with a tokenization system and allows the information to be provided for future authentication step-ups when the token is access and/or received. This may be due to additional communications by the user with the service provider, or may occur when the user contacts another service provider that is enrolled with the token management layer. The service provider may also issue other authentication tokens, such as voice authentication.