Invention Grant
- Patent Title: Facilitating user device and/or agent device actions during a communication session
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Application No.: US16621769Application Date: 2018-08-22
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Publication No.: US11269666B2Publication Date: 2022-03-08
- Inventor: Robin Dua , Andrew Tomkins , Sujith Ravi
- Applicant: Google LLC
- Applicant Address: US CA Mountain View
- Assignee: Google LLC
- Current Assignee: Google LLC
- Current Assignee Address: US CA Mountain View
- Agency: Middleton Reutlinger
- International Application: PCT/US2018/047474 WO 20180822
- International Announcement: WO2019/040591 WO 20190228
- Main IPC: G06F3/0481
- IPC: G06F3/0481 ; G06F9/451 ; G06N20/00 ; G06F40/30 ; H04L67/60 ; G06F40/20

Abstract:
Implementations are directed to facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs, as outlined below, that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of network and/or hardware resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive communications system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user (via the user device(s)) directs various communications to the agent, and in which the agent (via the agent device(s)) optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.
Information query