Invention Grant
- Patent Title: Automated order troubleshooting
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Application No.: US16159428Application Date: 2018-10-12
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Publication No.: US11308545B2Publication Date: 2022-04-19
- Inventor: Chung-Sheng Li , Emmanuel Munguia Tapia , Jingyun Fan , Danielle Moffat , Colin Connors , Kayhan Moharreri
- Applicant: ACCENTURE GLOBAL SOLUTIONS LIMITED
- Applicant Address: IE Dublin
- Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
- Current Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
- Current Assignee Address: IE Dublin
- Agency: Mannava & Kang, P.C.
- Main IPC: G06Q30/06
- IPC: G06Q30/06 ; G06Q10/06 ; G06Q10/08 ; G06N20/00

Abstract:
Examples of automated order troubleshooting are described. In an example embodiment, sales-specific data sources associated with at least one of a process, an organization, and an industry relevant for sales operations are monitored. From the monitored sales-specific data, an operation behavioral pattern is identified, based on predefined rules. Subsequently, a behavior model capturing the operation behavioral pattern is constructed using a pre-existing behavior model library. Using the behavior model, a potential event relating to an order received to be fulfilled using the sales operation is predicted, the potential event being indicative of an issue affecting the order. Accordingly, the issue affecting the order is proactively remediated to automatically troubleshoot the order.
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