Invention Grant
- Patent Title: Emotion detection in audio interactions
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Application No.: US16723154Application Date: 2019-12-20
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Publication No.: US11341986B2Publication Date: 2022-05-24
- Inventor: Avraham Faizakof , Lev Haikin , Yochai Konig , Arnon Mazza
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Main IPC: G10L25/63
- IPC: G10L25/63 ; G10L15/22 ; G10L15/26 ; G06F40/30 ; G10L15/02 ; G10L15/04 ; G10L15/06

Abstract:
A method comprising: receiving a plurality of audio segments comprising a speech signal, wherein said audio segments represent a plurality of verbal interactions; receiving labels associated with an emotional state expressed in each of said audio segments; dividing each of said audio segments into a plurality of frames, based on a specified frame duration; extracting a plurality of acoustic features from each of said frames; computing statistics over said acoustic features with respect to sequences of frames representing phoneme boundaries in said audio segments; at a training stage, training a machine learning model on a training set comprising: said statistics associated with said audio segments, and said labels; and at an inference stage, applying said trained model to one or more target audio segments comprising a speech signal, to detect an emotional state expressed in said target audio segments.
Public/Granted literature
- US20210193169A1 EMOTION DETECTION IN AUDIO INTERACTIONS Public/Granted day:2021-06-24
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