- 专利标题: Managing communications-related data based on interactions between and aggregated data involving client-specific servers and data-center communications servers
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申请号: US17354061申请日: 2021-06-22
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公开(公告)号: US11368551B1公开(公告)日: 2022-06-21
- 发明人: Ali Arsanjani , Bryan R. Martin , Manu Mukerji , Venkat Nagaswamy , Marshall Lincoln
- 申请人: 8×8, Inc.
- 申请人地址: US CA Campbell
- 专利权人: 8×8, Inc.
- 当前专利权人: 8×8, Inc.
- 当前专利权人地址: US CA Campbell
- 代理机构: Crawford Maunu PLLC
- 主分类号: H04L67/63
- IPC分类号: H04L67/63 ; G10L25/54 ; H04L41/22 ; G10L15/22
摘要:
Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications. In response to receipt of a subsequent user-data communication from the participating station and intended for the client station, present to the participating station a dynamic series of inquiries to address the subsequent user-data communication, based on the aggregated context information.
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