Invention Grant
- Patent Title: Tracking premature events in electronic message processing
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Application No.: US16670642Application Date: 2019-10-31
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Publication No.: US11381540B2Publication Date: 2022-07-05
- Inventor: Jayanth Parayil Kumarji , Madhav Vaidyanathan
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Weaver Austin Villeneuve & Sampson LLP
- Main IPC: H04L51/234
- IPC: H04L51/234 ; H04L51/08 ; G06Q10/10

Abstract:
Disclosed are some implementations of systems, apparatus, methods and computer program products for tracking electronic mail (email) events. Upon generating an email, a database entry including an email identifier associated the email is stored. A notification received from a client device is processed, where the notification indicates that the email associated with the email identifier has been opened. Responsive to processing the notification, the database entry associated with the email is identified using the email identifier and event information of the database entry is stored or updated to indicate that the email has been opened. The database entry associated with the email identifier is updated to include attributes of the email, where the attributes include a recipient identifier identifying a recipient of the email. Status information associated with the email may be provided using the database entry, where the status information indicates that the recipient has opened the email.
Public/Granted literature
- US20210136026A1 TRACKING PREMATURE EVENTS IN ELECTRONIC MESSAGE PROCESSING Public/Granted day:2021-05-06
Information query