- 专利标题: Dynamically rendered interface elements during online chat sessions
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申请号: US16732257申请日: 2019-12-31
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公开(公告)号: US11423463B2公开(公告)日: 2022-08-23
- 发明人: Berry Belcher , Ragunath Jayabalakrishnan , Vamsikrishna Sanisetty
- 申请人: PayPal, Inc.
- 申请人地址: US CA San Jose
- 专利权人: PayPal, Inc.
- 当前专利权人: PayPal, Inc.
- 当前专利权人地址: US CA San Jose
- 代理机构: Haynes and Boone, LLP
- 主分类号: G06Q30/00
- IPC分类号: G06Q30/00 ; G06Q30/06 ; H04L51/046
摘要:
There are provided systems and methods for dynamically rendered interface elements during online chat sessions. A user may engage in online communications with another user, such as a communication session between a customer and a customer representative or agent of a merchant. During this communication session, the agent may navigate to particular data on the agent's device, which may be desirable to provide to the customer. For example, the agent may view a particular item of interest to the customer. An application programming interface of the merchant may detect one or more actions or calls associated with this data and may dynamically provide an interface element to transmit data displayed on the agent's device to the customer's device during the communication session. The customer may view a dynamically rendered interface element that allows for processing data during the communication session with the agent.
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