Invention Grant
- Patent Title: Conversational agent response determined using a sentiment
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Application No.: US16939298Application Date: 2020-07-27
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Publication No.: US11423902B2Publication Date: 2022-08-23
- Inventor: Johnny Chen , Thomas L. Dean , Qiangfeng Peter Lau , Sudeep Gandhe , Gabriel Schine
- Applicant: Google LLC
- Applicant Address: US CA Mountain View
- Assignee: Google LLC
- Current Assignee: Google LLC
- Current Assignee Address: US CA Mountain View
- Agency: Middleton Reutlinger
- Main IPC: G10L15/00
- IPC: G10L15/00 ; G10L15/22 ; G10L17/22 ; H04L67/104 ; G10L15/26 ; G10L13/00 ; G06F16/332 ; G10L15/18 ; G10L13/033 ; G10L15/30 ; G10L13/08 ; G06F21/62

Abstract:
Methods, systems, and apparatus, including computer programs encoded on computer storage media, for handing off a user conversation between computer-implemented agents. One of the methods includes receiving, by a computer-implemented agent specific to a user device, a digital representation of speech encoding an utterance, determining, by the computer-implemented agent, that the utterance specifies a requirement to establish a communication with another computer-implemented agent, and establishing, by the computer-implemented agent, a communication between the other computer-implemented agent and the user device.
Information query