An artificial intelligence server for controlling a plurality of robots using artificial intelligence includes a communication unit configured to receive a captured image of each of a plurality of zones and a processor configured to acquire situation information of each zone based on the received image, acquire degrees of guidance urgency respectively corresponding to the plurality of zones based on the acquired situation information of each zone, determine whether there is a degree of guidance urgency greater than a predetermined value in the acquired degrees of guidance urgency, and, when there is a degree of guidance urgency greater than the predetermined value, transmit a first control command for moving one or more robots to a zone corresponding to the degree of guidance urgency.