A controller is configured to obtain first image data from a camera associated with a ticket processing apparatus; transmit the first image data to an application server; receive, from the application server, a dispense command for the ticket processing apparatus; cause the ticket processing apparatus to dispense, based on the dispense command, a ticket having a scratching area; receive a user-provided scratching command from the application server; and cause a robotic scratching device to scratch, or remove an opaque substance from, the scratching area of the ticket in accordance with the user-provided scratching command.